Shipping Policy and Costs
Shipping options are available at checkout through USPS. Costs are based on actual shipping charges and are discounted. The transit times given are the best estimate of the postal carrier and do not include 1-3 days handling time. Please allow extra time during holidays or sales due to increased volume.
Expedited shipping options still include 1-3 days handling time are at the best estimate of the postal carrier. None of the shipping options available have guaranteed arrival dates by the carrier or GlowPro Tan's. GlowPro ships Monday through Friday and follows all US Federal Holidays.
GlowPro Tans is not responsible for items shipped to addresses that were entered incorrectly. Once a package is in the possession of the postal carrier, they become liable for completion of delivery. Insurance is included with the priority shipping method and GlowPro will assist in filing any claims for lost or damaged packages. If you package is returned to us as undeliverable for any reason, we will contact you to resolve the issue. If there was incorrect input on the buyer's side, there will be an re-shipping fee.
You can return any new, unused product within 20 days of arrival less shipping charges. For health and safety reasons, any opened products cannot be returned. Return shipping is the responsibility of the buyer.
Please enclose a printed copy of your receipt or other identifying paperwork. You can reprint the invoice from your e-mail or include your name, e-mail address and order number on a blank piece of paper. Returns received without identifying paperwork will not be processed. Return labels can be provided at your request and the shipping charges will be deducted from your return. When shipping independently, we encourage purchasing tracking for you package as we are not responsible for lost items. Refunds will be processed within one week of receipt via the original payment method.
Returns can be mailed to: 2890 E May Street Pittsburgh, PA 15234
If you receive an incorrect or damaged item, please notify us within 14 days of receipt for us to remedy it. Products beyond 90 days are not warranted for service.
Other Shipping and Return Questions
If you still have any questions about shipping or returns or would like a prepaid return label, please email us at firstname.lastname@example.org